A mistake by an interconnect partner meant that an iCONX customer had been under-billed by almost $600,000. Two years after the incident, they were hit by a retrospective bill for this amount. The partner was fully entitled to send such a bill, within such a timeframe.

  • The iCONX system spotted the under-billing, and the team was able to advise the customer to set aside money for exactly this potential eventuality, protecting the business from sudden financial shock.