iCONX managed services for wholesale billing, routing & fraud

Outsource your wholesale billing, routing and fraud activities to our team of experts. We are a trusted provider of managed services to our global telco customer base. We tailor our service to suit your needs and help you succeed in the wholesale telecoms domain.

Outsourcing with the iCONX team of experts

We understand that your team is busy. You may also have some challenges with recruitment of staff with wholesale telecoms domain expertise.

iCONX have a team of experts that can help you deliver the routine tasks involved in operating a wholesale management system. Our experienced teams have a telecoms and technical background and have a deep understanding of your needs.

We can provide a bespoke managed service offering to suit your requirements, for outsourcing operations of the iCONX software. This service is available to support routine activities required for operations of the iCONX interconnect billing, iCONX routing, iCONX messaging products and iCONX fraud products.

Our managed services operations are independently audited and certified for data privacy, security, business continuity and financial integrity. Speak to iCONX, a trusted managed service provider to our global telco customer base for over 20 years. See how we can help you succeed in the wholesale interconnect billing, routing and fraud domain.

managed services

Benefits of iCONX managed services

iCONX is a trusted partner to our global telco customers. We have been a provider of superior managed services for over 20 years. We are very proud of our service delivery record.

Our managed services are delivered under strict information governance controls. We are fully certified and independently audited for security (ISO 27001), business continuity (ISO 22301), data privacy (BS 10012) and financial integrity (SOC1).

Our support teams all have a background in telecommunications and are experts in operations of the iCONX software. Our experienced teams have been delivering managed services to our global telco customers for many years, and will be dedicated to deliver the agreed activities and support your needs.

Our managed services (eg. rates loading, report production, month-end preparation) can be cherry-picked one by one to suit your requirement. Alternatively the entire interconnect billing and routing management function can be outsourced if desired.

To help you scope this, we break down the key tasks into a menu of managed services for your selection. Tasks may also be shared – for instance, iCONX can provide an automated reporting pack, whilst you simultaneously retain your own reporting login for ad hoc analysis.

With iCONX managed services, you have the flexibility to improve productivity without increasing headcount. Repetitive or labour-intensive tasks can be outsourced, freeing your people to work on more high-value activities.

iCONX Managed Services come with two flexible payment options. You have the option to pay for this as a monthly subscription service MRC (Opex), depending on the managed services required. Where Capex is favoured, front-loaded commitments may be scaled against an agreed term.

iCONX delivery options

We offer a range of software delivery options combined with a flexible commercial approach. Whether hosted for you within our cloud data centers as a subscription service, or implemented on your network using our fully licensed model – with or without our expert led managed services. We have the delivery option you need to operate an industry leading wholesale management system, using the latest technologies.

The iCONX wholesale management software options are identical across all delivery models, with a front-end GUI for all functions, and your users access and operate the system as normal, via a secure web-browser login.

You are free to move freely from one chosen model to another as your requirements evolve. The choice is yours.

telecommunications hosting

On-site licensing

The iCONX software can be licensed by you and installed on your network.

hosting services

Hosting subscription service

Access industry leading cloud services and let iCONX manage the hardware and system administration.

iconx professional services

Professional services

Access the best expertise in wholesale telecoms for delivering your particular needs.

hosting and subscription services

Managed file transfer

Control, automate and secure your organisation’s data transfer activities with Wizuda MFT.

Discover our products

Experience enhanced margins and profitability with our advanced suite of wholesale management tools for interconnect billing, routing & trading and wholesale fraud. View how our powerful solutions can help you succeed in wholesale telecommunications.

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Wholesale management system

One fully integrated wholesale solution to meet all your needs.
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Interconnect billing

Powerful interconnect billing and reconciliation tools.
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Routing optimisation & trading

Innovative business application for managing call routing.
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Wholesale messaging

Dedicated wholesale messaging business tool.
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Wholesale fraud

Wholesale telecom fraud solution designed with the latest AI technologies.
Testimonials

Don’t take it from us

With customers worldwide, iCONX is active across Europe, Russia, Africa, the Middle East, South Asia and Pacific regions. We are pleased to share testimonials from some of our projects.

iCONX provides all our billing, reporting and routing optimisation needs for our interconnect voice and P2P SMS traffic. As our business partner and experts in their domain, we work in close collaboration with the iCONX team to deliver the solutions that support the growing challenges we face in the interconnect voice market. The iCONX solution is very user-friendly and accurate, it allows flexible reporting and is kept up to date to reflect market changes such as OBR and Fraud (sur)charging.
telenet

Marcel Olieman

Interconnect Manager/ Telenet

We consider iCONX as a reliable partner that works closely with us to create optimal solutions for managing our international wholesale voice business. The iCONX team of experts are helpful, professional and highly knowledgeable in the wholesale domain. They deliver their high-quality services to us with a personal touch and always take the time to address our complex needs.
liberty global

Rene Guth

Director Centre of Excellence Wholesale Business/ Liberty Global

We have been working with the iCONX team for 15+years and consider them a very reliable partner that never lets us down. The wholesale billing solution is simple to use and superior to other options we have looked at. Notably, the reporting functionality allows us to create our own reports which is a time saver. This gives me access to data that makes my job far easier. We are confident that iCONX is the right solution to meet our current and future needs.
virgin media

Berenice McGurk

Commercial Performance Manager/ Virgin Media Ireland

“iCONX has been successful in providing a fast-track solution which successfully met the challenging timeframe requirements of the Vodafone Qatar business. The cycle from initial implementation to live use was extremely rapid, and has enabled the business to address its interconnect business with full confidence.”
vodafone

Brian Hunter

Interconnect Billing Manager, Vodafone Qatar

“We fully trust iCONX, as the founders and employees are highly dedicated to the actual interconnect business – which makes working with them so easy”
liberty global

Tina Lens

Head Interconnect Liberty Global Europe

”iCONX now provides us with a trusted a-s-p delivery service across our wholesale billing, settlement and routing space. The additional RO solution was thoroughly tested in live operations and met all its objectives comfortably”
vodafone

Marc Hilhorst

Client Director, Vodafone Qatar

“iCONX has successfully met our challenge to deploy its interconnect billing system, on-time and on-budget. In live use, the solution has proven itself to be highly capable in meeting the requirements of the Vodafone Fiji business, and the iCONX team has provided a strong package of support, at both local and global levels, to the Vodafone Fiji users.”
vodafone

Ateen Kumar

Manager IT, Vodafone Fiji

We selected the iCONX solution based on its superior functional capabilities, at both system and service level, to deliver the very broad and demanding scope of requirements in the IVU. Despite a demanding timeline, the iCONX team achieved a fully on-time delivery to meet our pressing commercial schedules.
liberty global

Tobias Stiepak

VP Wholesale Services, Unitymedia

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