iCONX professional services

Access the best expertise in wholesale telecoms for delivering your particular needs. iCONX professional services connects you with our team of domain experts for implementation, enhancements and integration of the iCONX software.

iCONX professional services

We understand your concerns when introducing changes and starting new projects. Our professional services team have worked on hundreds of similar projects and will support you through the entire implementation of the iCONX software, right through to live operations. Our team of project managers and subject matter experts will minimise the impact on your teams, and always ensure a timely delivery of the iCONX software.

Our professional services include project management, consulting, training, mediation and any integration or other bespoke delivery needs you may have.

professional services

Features

We employ our own dedicated international implementation team to work with you from project kick-off right through to live operations. This is a team who are very experienced in delivering new wholesale management systems. We have worked on hundreds of similar projects with different telco customers worldwide.

Our certified project managers will provide you with a detailed calendarised project plan, and full visibility of the resource requirement from you to complete the project. Regular updates are provided to your team, and any exceptions, risks or issues are immediately dealt with.

 

Specialist training is vital to ensure your team are confident users of the iCONX software. A full system training programme is provided, that will focus on your own configuration using a copy of your production data.

Our trainers are experts in operating the system and will guide you through all features to ensure a smooth handover into operations. Full documentation is provided during training, and our support team is available for any follow-up queries.

For iCONX License customers, database and systems administration training is also provided, for maintenance of the iCONX software on your own network infrastructure.

After 20 years of roadmap investment we are confident that our software will meet your requirements. Nevertheless, you may have bespoke needs that are particular to your own business process. Our team of subject matter experts are very experienced with software enhancements, and will be happy to work closely with you to understand your requirements, and then deliver a technical solution to meet your needs.

There is no need to involve your mediation team in implementation of the iCONX software. Our professional services team have extensive experience in Mediation and Data Transformation Services.

We have worked on mediation integrations for all our global telco customers, not just for processing data on the iCONX software. We can take in any switch or other network element files in any format, and decode these to import the required fields. We perform any required data wrangling tasks and encode the data into specified file types for the iCONX software, or for any other of your downstream systems if required.

We are experts in performing data transformation on all known switch types from TAP and NRTRDE through to Ericsson, Oracle, Sonus, Huawei, Nokia, Genband, Alcatel, ZTE, and Nortel. Our mediation service can decode files in a variety of different formats, e.g. ASN.1, XML, Binary (fixed width), fixed width and character separated text files.

The iCONX software allows for seamless ERP integration.

Our professional services team have extensive experience delivering bespoke integration solutions with our customers downstream systems.

We connect and synchronise the iCONX software with your existing enterprise systems including finance, revenue assurance and data warehouse platforms.

iCONX delivery options

We offer a range of software delivery options combined with a flexible commercial approach. Whether hosted for you within our cloud data centers as a subscription service, or implemented on your network using our fully licensed model – with or without our expert led managed services. We have the delivery option you need to operate an industry leading wholesale management system, using the latest technologies.

The iCONX wholesale management software options are identical across all delivery models, with a front-end GUI for all functions, and your users access and operate the system as normal, via a secure web-browser login.

You are free to move freely from one chosen model to another as your requirements evolve. The choice is yours.

telecommunications hosting

On-site licensing

The iCONX software can be licensed by you and installed on your network.

iconx managed services

iCONX managed services

Outsource your routine wholesale billing, routing and fraud activities to iCONX.

hosting services

Hosting & subscription service

Access industry leading cloud services and let iCONX manage the hardware and system administration.

hosting and subscription services

Managed file transfer

Control, automate and secure your organisation’s data transfer activities with Wizuda MFT.

Discover our products

Experience enhanced margins and profitability with our advanced suite of wholesale management tools for interconnect billing, routing & trading and wholesale fraud. View how our powerful solutions can help you succeed in wholesale telecommunications.

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Wholesale management system

One fully integrated wholesale solution to meet all your needs.
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Interconnect billing

Powerful interconnect billing and reconciliation tools.
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Routing optimisation & trading

Innovative business application for managing call routing.
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Wholesale messaging

Dedicated wholesale messaging business tool.
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Wholesale fraud

Wholesale telecom fraud solution designed with the latest AI technologies.
Testimonials

Don’t take it from us

With customers worldwide, iCONX is active across Europe, Russia, Africa, the Middle East, South Asia and Pacific regions. We are pleased to share testimonials from some of our projects.

iCONX provides all our billing, reporting and routing optimisation needs for our interconnect voice and P2P SMS traffic. As our business partner and experts in their domain, we work in close collaboration with the iCONX team to deliver the solutions that support the growing challenges we face in the interconnect voice market. The iCONX solution is very user-friendly and accurate, it allows flexible reporting and is kept up to date to reflect market changes such as OBR and Fraud (sur)charging.
telenet

Marcel Olieman

Interconnect Manager/ Telenet

We consider iCONX as a reliable partner that works closely with us to create optimal solutions for managing our international wholesale voice business. The iCONX team of experts are helpful, professional and highly knowledgeable in the wholesale domain. They deliver their high-quality services to us with a personal touch and always take the time to address our complex needs.
liberty global

Rene Guth

Director Centre of Excellence Wholesale Business/ Liberty Global

We have been working with the iCONX team for 15+years and consider them a very reliable partner that never lets us down. The wholesale billing solution is simple to use and superior to other options we have looked at. Notably, the reporting functionality allows us to create our own reports which is a time saver. This gives me access to data that makes my job far easier. We are confident that iCONX is the right solution to meet our current and future needs.
virgin media

Berenice McGurk

Commercial Performance Manager/ Virgin Media Ireland

“iCONX has been successful in providing a fast-track solution which successfully met the challenging timeframe requirements of the Vodafone Qatar business. The cycle from initial implementation to live use was extremely rapid, and has enabled the business to address its interconnect business with full confidence.”
vodafone

Brian Hunter

Interconnect Billing Manager, Vodafone Qatar

“We fully trust iCONX, as the founders and employees are highly dedicated to the actual interconnect business – which makes working with them so easy”
liberty global

Tina Lens

Head Interconnect Liberty Global Europe

”iCONX now provides us with a trusted a-s-p delivery service across our wholesale billing, settlement and routing space. The additional RO solution was thoroughly tested in live operations and met all its objectives comfortably”
vodafone

Marc Hilhorst

Client Director, Vodafone Qatar

“iCONX has successfully met our challenge to deploy its interconnect billing system, on-time and on-budget. In live use, the solution has proven itself to be highly capable in meeting the requirements of the Vodafone Fiji business, and the iCONX team has provided a strong package of support, at both local and global levels, to the Vodafone Fiji users.”
vodafone

Ateen Kumar

Manager IT, Vodafone Fiji

We selected the iCONX solution based on its superior functional capabilities, at both system and service level, to deliver the very broad and demanding scope of requirements in the IVU. Despite a demanding timeline, the iCONX team achieved a fully on-time delivery to meet our pressing commercial schedules.
liberty global

Tobias Stiepak

VP Wholesale Services, Unitymedia

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