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iCONX Case studies

iCONX customer support is not just an ‘IT helpdesk’. Our team are domain experts in wholesale telecommunications. We would like to share some of our experiences here from some of the many projects our team have worked on, with different telco customers worldwide. See our latest case studies.

Case Studies

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iCONX engages regulator to win customer’s case

An interconnect partner was billing an iCONX customer for roaming charges pertaining to international freephone services. However, there was no evidence of any such rates/charges…

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iCONX helps customer be ready for punitive back-bill

A mistake by an interconnect partner meant that an iCONX customer had been under-billed by almost $600,000. Two years after the incident, they were hit…

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iCONX resolves interconnect dispute by re-claiming $900k

Interconnect disputes impact negatively upon on cashflow. An iCONX customer was locked in a dispute worth $1.1m which almost threatened their continued existence. iCONX staff…

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iCONX audit finds multiple small wins

A customer was leaking revenue in many separate areas, including ported geographic, freephone and premium service-related errors, plus a combination of underbills and overbills dating…

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iCONX turns back time to capture lost switch records

An iCONX customer encountered major network issues, meaning that their switch was unable to supply interconnect data for two months and the episode consigned to…

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Tell us about the challenges you face in running your wholesale telecoms operations. We will show you how we can help.