Global Support
i-conX provides comprehensive application and technical support with a 24/7/365 availability. Customers may contact i-conX directly via a single dedicated email and/or support telephone number, to which i-conX Support will respond from either its global or regional support facilities as appropriate, in line with agreed SLA obligations and timezone/working week considerations.
i-conX support is unique. As well as application/technical support, we provide value-added domain expertise direct to the customer. When you contact i-conX support, you will speak to an interconnect billing manager, not just an operative reading through a user guide. It is this input of domain expertise which makes our product so special, and our support can advise and guide you in your business interconnect issues, if you wish, as part of the standard support package.
Alongside standard support, a further layer of customer care is provided through our Account Management function. It is account management’s role to proactively ensure each customer is happy. Account Management support is provided globally and staff are located in Sydney, Australia and Dublin, Ireland.
In addition, i-conX offers a dispute casework and management service as an option to all customers, and this service is standard for our a-s-p + customers.
For more information regarding how our support expertise can make a real difference to real businesses download our Case Studies document here.