Before placing their faith in an outsourced ASP service, telcos require the utmost assurances on data security and connectivity. This is a frequent and understandable concern, where iCONX is always happy to reassure potential customers.

Before placing their faith in an outsourced ASP service, telcos require the utmost assurances on data security and connectivity.

This is a frequent and understandable concern, where iCONX is always happy to reassure potential customers! In the past, many of our largest customers have visited our data centre in person, conducting end to end audits to obtain the satisfaction they need. So, what did they find when they got there?

Data centre

Our ASP is hosted at at one of Europe’s largest data centre facilities – Dublin-based DEG (Data Electronics Group). This facility is run by a specialist team with more than thirty years expertise in network and facilities management.

Connectivity

Our service is connected to the Internet with multiple levels of redundancy to ensure that there is no single point of failure. The multi-homed architecture guarantees 100% uptime and optimised path selection. In fact, iCONX ASP is connected to five ISPs at any one time ensuring 100% Network Availability.

Co-location in the same facility as the Internet Neutral EXchange (INEX), peering point for all Irish ISPs, ensures reliable and direct connectivity to the backbone of the internet at all times.

Data & physical systems security

Cisco Firewalls protect iCONX ASP. Implementations of SSL, SSH2 and IPSec ensure the privacy and integrity of all transmissions across the Internet to and from iCONX ASP Service.

All iCONX ASP service activities and transmissions are monitored, logged and audited.

We benefit from a 24x7x365 high-level secure data centre facility that is fully monitored and managed by a leading security company. In addition the centre uses Hand Geometry Technology for enforcement of security access to nominate persons and the centre has over 100 motion sensitive CCTV cameras. All systems benefit from full fire protection and are housed in locked and unmarked racks.

Host hardware configuration

HP and Dell server technologies fulfil our data processing requirements. Fully redundant Hitachi SANs host our customers’ data. These systems offer the performance, scalability and advanced functionality we need to manage our customers’ information.

Archiving

Switch and Mediated CDR data (Pre-processed) is held online for one month and offline for five years.

Rated CDR data takes advantage of iCONX Archive & Restore functionality. This allows customers access to their current and historical CDRs for re-rate and reporting purposes but without the costly overhead of storing all rated CDRs in the database. We would usually retain rated CDRs online in database for three months; and thereafter in flat files for one year. (These files are available to the user for restore 24/7). Offline Rated CDRs are stored in Archive media for five years. All archive periods can be tailored to suit a customer’s individual requirements so just let us know your specific needs.

Disaster recovery

Disaster recovery is catered for in a preventative and contingency manner. The iCONX ASP service is co-located in a facility that adheres to the highest industry standards for co-location and hosting services. Within that facility we house and monitor industry leading communications and server systems with built in redundancy and fail-over. Our customers’ data is backed-up on a daily basis and removed for off-site storage. However, in the event of a true disaster, our off-site backups will be restored to stand-by production servers and brought on-line within 48 hours at our stand-by hosting facility.

Investing : in customer peace of mind

iCONX is proud to be considered the market leader in ASP-based interconnect billing solutions. Our customers – some of whom have been using the ASP service since our launch in 2001 – have shown complete faith in the service. This faith could not have been won without the most stringent controls available to ensure security and connectivity.