We employ our own dedicated international implementation team to work on-site with you through to live operations. You receive a clear & detailed calendarised project plan, which also gives full visibility of the resource requirement from you to complete the project. Our onsite and offsite resources then coordinate to fully model & configure the iCONX systems with your essential network information, agreements, products and all other data that’s unique to you, taking you through to UAT, system training, and handover to live operations.
Specialist training is vital to ensure your people become fully proficient users of the iCONX software. A full system training programme is provided, typically across a 2-week period, and conducted onsite using a test system modelled with your own data. For Fully Licensed customers, admin and IT training is also provided. Your trainers are fully employed by iCONX, and with many years system experience of their own.
At iCONX, we support your wholesale business, not just your wholesale system. Our support team boasts a deep knowledge of the system, enabling them to address and resolve your queries in a speedy and accurate manner. Equally, having recruited our support team from within the industry, iCONX is able to deliver added-value business understanding to you. With a 24/7/365 capability, and customers in timezones up to and including GMT +13, iCONX multi-language support is global in focus, but always with a personal touch.