​In April 2024, iCONX, a prominent provider of telecommunications solutions specializing in wholesale billing, announced a strategic partnership with Infobip, a leading full-stack communications platform. This collaboration has transformed the management of wholesale messaging traffic by delivering an advanced end-to-end solution for telecom businesses globally.​

The Challenge: Overcoming Messaging Complexity in Telecoms

Telecom operators face increasing demands for efficient and scalable messaging solutions to handle Application-to-Person (A2P) and Person-to-Person (P2P) communications. The existing systems lacked the flexibility and scalability required to handle increasing traffic efficiently. Additionally, seamless integration of billing and settlement processes remained a significant hurdle.​

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The Solution: Innovation Unleashed

Integrating Infobip’s Telco-Grade Messaging Hub enabled iCONX to offer carriers enhanced flexibility and scalability in delivering communication services. The Messaging Hub, a core component of Infobip’s Communications Platform as a Service (CPaaS) enablement solution, embeds essential CPaaS capabilities directly within the telecom network, streamlining operations and improving efficiency. This integration enhanced iCONX’s messaging services, benefiting both existing and new customers.

The Results: Enhanced Billing, Unmatched Scalability, Exceptional Experience

  • Industry-Leading Billing and Settlement: The partnership introduced advanced billing, settlement, and pricing features, enabling seamless integration with the Infobip Messaging Hub. This streamlines operations and improves overall efficiency for telecom operators.​
  • Scalability and Flexibility: The solution supports high-volume A2P messaging and personalized P2P communication, allowing carriers to meet diverse customer needs effectively.​
  • Enhanced User Experience: By leveraging Infobip’s expertise, iCONX ensures that carriers can deliver reliable and innovative messaging services, elevating the end-user experience.

Leadership Insights

Sacha Jones, Director of iCONX, expressed enthusiasm about the partnership​:

“We were thrilled to join forces with Infobip. Together, we redefine how businesses handle wholesale messaging traffic, ensuring reliability, scalability, and innovation.” 

Katarina Kovacic, Products Director at Infobip, highlighted the alignment of the partnership with their mission:​

“Our mission is to empower Telcos with full CPaaS capabilities. The synergy between the two companies underscores a shared commitment to driving innovation and excellence in the telecommunications industry.” 

Setting the Bar for Wholesale Messaging Excellence

The strategic alliance between iCONX and Infobip marked a significant advancement in telecom operators’ wholesale messaging solutions. By combining iCONX’s expertise in wholesale billing with Infobip’s robust messaging platform, the partnership delivers a comprehensive solution that addresses the evolving needs of the telecommunications industry.​

Ready to Transform Your Messaging Operations? Discover firsthand how iCONX can elevate your telecom business with innovative, scalable messaging solutions.

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