For over two decades, iCONX has played a critical role in transforming Vodafone’s wholesale operations across multiple regions. This strategic partnership has spanned Vodafone entities in Europe, the Middle East and Asia Pacific. Through this partnership, Vodafone has been able to streamline operations, maximise wholesale revenues, improve efficiency, and ensure compliance with evolving market changes and regulatory standards. Throughout this collaboration, iCONX has demonstrated its expertise in interconnect billing, settlement, routing optimization, Managed File Transfer (MFT) and mediation. The continuous roadmap investment made by iCONX, ensures that the Vodafone group benefits from cutting-edge technologies that align with the latest market trends, including OBR, complex bilaterals and incremental billing.

Challenges Faced by Vodafone

As one of the world’s largest telecom operators, Vodafone must constantly manage evolving industry challenges, including:

  • Complex Interconnect Agreements: Handling agreements with various mobile operators and partners requires robust billing and routing systems.
  • Market Changes: Adapting to a dynamic wholesale market where complex changes create significant system complexity, including OBR, Invalid CLI rules and incremental billing.
  • Regulatory Compliance: supporting evolving regulatory landscapes in different regions.
  • Integration: Supporting interfaces with changing network elements and downstream systems.
  • Scalability: Ensuring seamless business growth while maintaining accurate settlements and billing processes.
  • Revenue Assurance: Protecting against revenue leakage and ensuring precise financial reconciliation.

To address these challenges, Vodafone needed a partner capable of providing scalable, efficient, and future-proof wholesale solutions – and iCONX has been the long-term choice!

The iCONX Solution: A Multi-Regional Impact

Vodafone Qatar: Rapid deployment for market launch

Recognising the need for an advanced billing solution, in 2009 Vodafone launched in Qatar and partnered with iCONX to implement an optimized wholesale system for interconnect billing, settlement and routing optimisation. iCONX’s advanced technology provided:

  • Accelerated Rollout: iCONX was deployed in a fast-tracked 9-week period, ensuring Vodafone’s timely market entry in Qatar.
  • Robust Billing and Revenue Assurance Mechanisms: Minimising financial losses and detecting discrepancies effectively.
  • Accurate Partner Settlements: Ensuring seamless interconnect billing and transaction visibility.
  • Scalable Infrastructure: Using iCONX cloud services has allowed Vodafone to grow seamlessly from a new operator to a market-leading business in Qatar.

Vodafone Qatar’s ability to maintain financial control and robust operations was strengthened significantly through its partnership with iCONX.

“iCONX has been successful in providing a fast-track solution which successfully met the challenging timeframe requirements of the Vodafone Qatar business. The cycle from initial implementation to live use was extremely rapid, and has enabled the business to address its interconnect business with full confidence.”
Brian Hunter – Interconnect Billing Manager, Vodafone Qatar

“iCONX now provides us with a trusted a-s-p delivery service across our wholesale billing, settlement and routing space. The additional Routing solution was thoroughly tested in live operations and met all its objectives comfortably.”
Marc Hilhorst – Client Director, Vodafone Qatar

Vodafone Oman: A strategic collaboration for new market growth

In 2023, iCONX partnered with Vodafone to deliver interconnect billing for its Voice and National Roaming traffic, supporting Vodafone’s market expansion into Oman. This included:

  • Optimised Billing of all Interconnect Traffic: Ensuring precision in wholesale revenue and costs.
  • Accurate and Real-Time Data Processing: Boosting operational efficiency.
  • Intelligent Automation and System Integration: facilitating seamless connectivity with Vodafone’s ecosystem and driving automated efficiency
  • Regulatory Compliance Management: Providing full transparency for compliance with local regulations for domestic voice and national roaming traffic.

With iCONX’s support, Vodafone Oman successfully launched in Oman, reinforcing its position as a rapidly growing global mobile operator.

Vodafone Ireland: A Foundation for Success

As a long-standing partner of 20 years+ with Vodafone Ireland, iCONX played a crucial role in delivering next-generation interconnect billing and wholesale management solutions. Through this partnership, Vodafone Ireland benefited from:

  • Advanced Interconnect Settlement: Enabling accurate settlements with local and International carriers.
  • Revenue Protection: Ensuring maximum revenue optimisation while minimising disputes.
  • Seamless Integration: Connecting seamlessly with Vodafone Ireland’s existing infrastructure and IT landscape.

This collaboration helped Vodafone Ireland maintain its competitive edge in a dynamic market, optimising financial processes and enhancing its operational capabilities over time.

Vodafone Fiji: Driving Efficiency in Wholesale Management

Vodafone Fiji has been using the iCONX cloud service for over 15 years to deliver its interconnect billing needs, benefits include:

  • Enhanced Accuracy in Billing Records: Eliminating discrepancies and disputes.
  • Faster Reconciliation Processes: Reducing settlement timelines for improved efficiency.
  • Robust cloud services: Ensuring continuity in business operations using the iCONX hosted services.

With iCONX’s cutting-edge technology and superior cloud services, Vodafone Fiji gained a competitive advantage, improving revenue assurance and operational efficiency.

“iCONX has successfully met our challenge to deploy its interconnect billing system, on-time and on-budget. In live use, the solution has proven itself to be highly capable in meeting the requirements of the Vodafone Fiji business, and the iCONX team has provided a strong package of support, at both local and global levels, to the Vodafone Fiji users.”
Ateen Kumar – Manager IT, Vodafone Fiji

Vodafone Malta: Efficiency and Compliance using iCONX Cloud Services

Vodafone Malta (now Epic Telecom) selected the iCONX Cloud service model to modernise its interconnect billing framework. The benefits included:

  • Cloud-Based Billing Infrastructure: Reducing internal resource costs while using the latest technology and iCONX product release.
  • Automated Reporting & Compliance: Streamlining audits and regulatory reporting.
  • Operational Efficiency Gains: Eliminating disputes and manual billing inefficiencies.

By adopting the iCONX Cloud solution, Vodafone Malta gained revenue assurance, financial clarity and scalability, ensuring long-term operational excellence.

The Results: Transforming Vodafone’s Wholesale Operations

Across multiple regions, the iCONX-Vodafone collaboration has driven substantial operational improvements, including:

  • Enhanced Billing Accuracy & Transparency: Preventing errors and improving financial reconciliation.
  • Regulatory Compliance Optimization: Facilitating adherence to industry and governmental regulations.
  • Cost-Effective Operations: Reducing manual workloads and increasing automation.
  • Revenue Protection & Growth: Minimizing wholesale revenue leakage and optimizing settlements for maximum profitability.
  • Certified Business Stability: verified by independent ISO audits to maintain security, continuity, and data protection.

Through its tailored solutions, iCONX has continuously enabled Vodafone to optimise its wholesale operations while meeting the unique demands of each market.

Vodafone Qatar: 15 Years of Trusted Partnership with iCONX

For over 15 years, the iCONX Interconnect Billing platform has been a cornerstone of Vodafone Qatar’s wholesale operations. It has consistently delivered robust revenue assurance, accurate partner settlements, and a scalable, cloud-based infrastructure that has supported our growth into a market-leading position. iCONX continues to be a trusted partner, providing dependable services that underpin our operations with confidence. Their ongoing investment in the platform’s roadmap—embracing the latest technologies and features—ensures we remain agile and well-equipped as the wholesale telecom landscape continues to evolve.

Dhareppa (Sachin) Bijjargi, Senior Manager IT Operations and Digital, Vodafone Qatar.

A Legacy of Innovation & Collaboration

The partnership between iCONX and Vodafone represents a significant achievement in wholesale telecom’s cost and revenue management. By leveraging advanced routing optimisation, interconnect billing and settlement, mediation and MFT technologies, Vodafone operations in Ireland, Oman, Qatar, Malta, and Fiji have successfully navigated financial challenges, optimised operations, and increased profitability.

As the telecommunications industry continues to evolve, iCONX remains committed to delivering innovative solutions that empower telecom operators worldwide. The success of this long-standing collaboration is a testament to our teams expertise, reliability, and commitment to revolutionising interconnect billing, routing management and MFT on a global scale.

Ready to Transform Your Wholesale Operations? Discover firsthand how iCONX can elevate your telecom business with innovative, scalable wholesale management solutions.

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